Privacy Policy
Nyren Labs ("we", "us") is a sole proprietorship based in North Carolina, United States. We build websites, AI chat assistants, local SEO, and social media services for small and local businesses.
This policy explains what personal information we handle, why, who we share it with, and how long we keep it. It covers both visitors to this website and people who use a chat assistant we operate on a client's website.
Two different roles. When you contact us, we decide how your information is used. When you chat with an assistant on one of our client's websites, that business decides how your information is used — we operate the system on their behalf. In that case, contact the business directly with any request, or contact us and we'll pass it on.
Information we collect
When you contact us through this website
- Your name, email address, and business name if you provide it
- The content of your message
When you use a chat assistant we operate
- Information you choose to type, which typically includes your name, phone number, email address, and property or service address
- Photographs you choose to attach, such as images of a property or a job you want quoted
- The full text of the conversation, whether or not you go on to leave your contact details
- Basic technical information handled automatically, including your IP address, used to protect the service from abuse
You control what you type. Please don't enter payment card details, government identification numbers, health information, or anything else sensitive — the assistant doesn't need any of it, and it isn't designed to receive it.
How we use it
- To answer your questions and pass your enquiry to the business you contacted
- To let that business follow up with you about your enquiry
- To operate, secure, and improve the service, including preventing spam and abuse
- To meet legal obligations
We do not sell your personal information. We don't share it with advertisers, and we don't use it for advertising or profiling.
Calls and texts
If you give a phone number to a chat assistant, you are agreeing that the business you contacted may call or text you about your enquiry. Message and data rates may apply. You can opt out at any time by replying STOP to a text, telling the business directly, or contacting us.
Consent to be contacted is not a condition of purchasing anything.
Who we share it with
We share information with the business you contacted, and with the service providers below that make the product work. Each is bound by its own terms and handles the data only to provide its service to us.
| Provider | What it handles | Where |
|---|---|---|
| Cloudflare | Hosting, and short-term storage of enquiries | United States |
| OpenAI | Generates the assistant's replies; processes the text you type | United States |
| Resend | Delivers enquiry emails to the business | United States |
| Stores a record of enquiries in our business account | United States |
We may also disclose information if required by law, or to protect our rights, safety, or property, or those of others.
About the AI. The assistant's replies are generated by an AI language model, which processes the text of your conversation to produce a response. It is not a human. We do not permit our providers to use your conversation to train their models.
How long we keep it
| What | Kept for |
|---|---|
| Enquiries in our operational system | 90 days, then deleted automatically |
| Chat conversations, including ones that didn't result in an enquiry | 90 days, then deleted automatically |
| Our business record of enquiries | Up to 24 months, then reviewed and removed |
| Enquiry emails held by the business you contacted | Controlled by that business, under their own policy |
| Messages sent to us through this website | Up to 24 months |
We keep a record of chat conversations — not only the ones where someone left their details — so we can check the assistant is answering accurately and improve it. These records are deleted automatically on the same 90-day schedule.
Photographs you attach are delivered to the business by email and are not kept in our system beyond the 90-day period above.
Your choices
You can ask us to:
- Tell you what personal information we hold about you
- Correct anything that's wrong
- Delete your information
- Stop contacting you
Email nyrenlabs@gmail.com and we'll respond within 30 days. We won't discriminate against you for exercising any of these rights.
If your enquiry went to one of our clients, we'll help, but that business holds its own copy and you may need to contact them too — we'll tell you who they are.
Depending on where you live, you may have additional rights under state privacy laws. Contact us and we'll honour any right that applies to you.
Security
Connections are encrypted. Access keys are stored encrypted and are not held in readable form. Access to enquiry data is limited and password protected, and we apply limits designed to prevent bulk collection or abuse of the service.
No system is perfectly secure, and we can't guarantee absolute security — but we keep data for a limited time specifically to reduce what would be exposed if something went wrong.
Children
Our services are for businesses and are not directed at children under 13. We don't knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we'll delete it.
Cookies
This website does not use tracking or advertising cookies. The chat assistant keeps your conversation in your browser's memory while the page is open, and it is discarded when you close or reload the page.
We do collect basic, anonymous visit statistics — how many pages were viewed, which pages, and roughly which country visitors came from. This is done without cookies and without any attempt to identify or track individuals across sites.
Changes
If we change this policy we'll update the date at the top. Significant changes will be noted on this page.
Contact
Nyren Labs
North Carolina, United States
nyrenlabs@gmail.com